SITC HCM Commitment to customers
September 06, 2023
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| SITC HCM Commitment to customers | ||
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INBOUND
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REVISED MNF | inform clients within 2 hours on working day |
| IMPORT BUSINESS Q&A | feedback clients within 2 hours on working day | |
| EXCHANGE DO | Within 2 hours on working days if the goods are eligible for delivery (Conditions: Telex Release/Original Bill of Lading; Invoice for Local Fees Issued; Email Registration Form for EDO Issued). |
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| EXTEND FREETIME | Completed within 30 minutes on the working day after the finance received the customer’s payment, When ACC dept issue E-INV completed, update the EDO deadline immediately |
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| DEPOSIT REFUND | Completed within 3 hours on working day , email confirmed | |
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EQC
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MAINTAINCE | after ACC dept received payment, completed mantaince debit note within 30 minutes on working day |
| PICK UP EMPTY | completed within 30 minutes on working day | |
| EMPTY RETURN | completed within 30 minutes on working day | |
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CS
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BOOKING | completed within 4 hours on working day |
| OOG/DG BOOKING | completed within 2 days on working day | |
| DRAFT BILL | completed within 4 hours on working day | |
| REVISE BILL BEFORE ATD | completed within 4 hours on working day | |
| REVISE BILL AFTER ATD | completed within 4 hours on working day after received POD confirmation | |
| DEBIT NOTE | completed before ATD 1 day on working day | |
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ACC
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ISSUE E-INV IMPORT CARGO | Completed within 1 hour on working days after received full payment and information for issued E-invoice |
| ISSUE E-INV EXPORT CARGO | Completed within 2 to 3 working days after received full payment and information for issued E-invoice | |
| For credit term customers: 1 week / 1 time | ||
| REFUND DEPOSIT | Completed within 10 working days after client provides complete process documents and information | |
